Refund policy

Returns & Refunds

You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be complete, unused, undamaged, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, please contact us at:
contactdstudio627@gmail.com

Please do not send your item back before contacting us. Items returned without a prior return request may not be accepted.

Return shipping costs are the responsibility of the customer, unless the item received is damaged, defective, or incorrect.

Damages and issues

Please inspect your order when you receive it. If the item is defective, damaged, or if you receive the wrong item, contact us as soon as possible at contactdstudio627@gmail.com with your order number and clear photos of the issue.

Exceptions

Returned items must be unused, undamaged, complete, and in their original packaging.

We reserve the right to refuse or reduce a refund if the returned item shows signs of use, damage, modification, or missing parts.

Exchanges

If you want a different item or variant, the fastest option is to request a return and place a new order once your return has been accepted.

European Union 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days after receiving it, without giving any reason.

As stated above, the item must be returned complete, unused, undamaged, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you by email if the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may need additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
contactdstudio627@gmail.com

Products sold on this store are decorative accessories.